“Help my emails are not working!” is a request we get a lot here at BuzzPoint. Often, it is the simplest of fixes but it can be a big inconvenience especially when you rely on business emails. Even more so in these difficult times if you are working from home and solely relying on emails. So, we have put together this guide of steps to follow if your emails do stop working.

  1. Now this may sound silly, but first of all make sure you still have an internet connection as emails rely on this to be able to work.
  2. Restart your device. It may just be the case that your emails have gotten stuck and a restart can usually help reset things and get it working again.
  3. If your email account is provided by a company like Gmail or Outlook it’s always a good idea to check on their websites if they have any know issues at the moment as it may be the case that it is an issue with all Gmail accounts, not just your one.
  4. If there is an issue with the email account on your device it will usually display an error message. So check to see if there are any error messages, for example your email account is full, or it could even be as simple as the wrong password is being used for your account.
  5. Next check that all of the settings for your account are correct as sometimes your device can run an update and change some of the settings on your email account. Make sure the incoming and outgoing servers, password and username (email address) on your device are correct, and if you don’t know what these are then ask your email hosting provider. It’s often worth trying to log in to your webmail facility to verify that the username and password that you think is correct actually is so.
  6. If you are being told by someone that they are not receiving your emails try sending a test email to another of your own email addresses if you have one. If the email comes through to yourself then it’s most likely an issue with the person you are trying to email and your email account is perfectly fine.
  7. Sometimes antivirus programs can conflict with email accounts and cause them to stop working. So as a test try temporarily deactivating your antivirus software and see if that sorts the problem. If that does then you may need to look into getting a different antivirus program or adjusting the settings on your current one so that it doesn’t interfere with your emails.
  8. If none of the above has solved the issue then we would suggest removing your email account from your device and setting it back up again. You can find instructions here on how to set up email accounts on mobile devices.

We hope this guide has helped you solve any issues with your email account and get things back up and running. However, if you have followed all of the steps above and your emails are still not working, we would advise that you contact your email hosting provider and they will be able to look into the problem further for you. If we host your emails you can get in touch with us via our contact form here.